Carrington West Limited: Compliant and well-managed umbrella support in the UK

Introduction

Carrington West Limited operates within the UK built environment, supplying skilled professionals to projects across multiple disciplines. With a large and growing contractor base, the agency needed an umbrella partner that could ensure full compliance with legislative and tax requirements, while providing a single, dedicated point of contact for efficient communication and escalation.

By partnering with Giant, Carrington West benefits from a service that delivers compliance confidence and market insight, supported by clear processes and accessible account management.

The challenge

Operating in a highly regulated environment, Carrington West needed to be certain that all contractors were engaged in line with relevant legislation, including IR35 and other off-payroll requirements. The business also sought a straightforward escalation route through a single key contact, ensuring that any issues could be addressed promptly without unnecessary complexity.

The solution

Giant provides Carrington West with a fully compliant umbrella service designed to remove administrative burdens while protecting the agency from risk. Key features include:

• Dedicated account management
  A single, knowledgeable point of contact to manage queries, provide updates and ensure any escalations are handled efficiently.
• Compliance assurance
  Full adherence to all relevant legislative and tax requirements, supported by FCSA accreditation as a mark of quality and trust.
• Market perspective
  Insights drawn from our scale and sector reach, helping Carrington West stay informed on broader market trends.

The results

Through working with Giant, Carrington West has been able to:

• Operate with confidence that all contractors are engaged compliantly
• Maintain smooth communication and swift issue resolution through a dedicated account manager
• Access relevant market intelligence to support decision-making
• Focus on core recruitment operations without the distraction of payroll or compliance issues

Why Giant

Giant’s combination of compliance expertise, market insight and dedicated account management makes us a trusted partner for agencies operating in regulated sectors. For Carrington West, this means less time managing admin and more time focusing on client and contractor relationships.