Giant Umbrella case study - EA change

Introduction

EA Change specialises in recruitment for the financial services sector, working with skilled professionals on high-value projects. The agency relies on a payroll partner who can combine compliance expertise with responsive support and flexibility on commercial terms.

By working with Giant, EA Change benefits from a dedicated account manager, a proactive customer service team and the reassurance that IR35 payroll requirements are managed accurately and efficiently.

The challenge

Managing payroll for IR35 workers can create significant administrative pressures for recruitment agencies. EA Change needed a partner who could not only process payments accurately and in line with legislation, but also handle contractor queries quickly and professionally.

They also valued insight into changes in the umbrella market that could affect operations, helping them stay ahead of regulatory developments.

The solution

Giant provides EA Change with a fully compliant umbrella payroll service designed to remove administrative burden and maintain contractor satisfaction.

Key elements include:

• Dedicated account management
  A single point of contact who understands the agency’s requirements and ensures issues are addressed promptly.
• Responsive customer service
  A team that provides quick, clear answers to contractor and agency queries.
• Flexibility on commercial terms
  Tailored arrangements to support the agency’s operational and financial needs.
• Regulatory insight
  A webinar on impending legislative changes in the umbrella market, helping EA Change prepare for and adapt to new requirements.

The results

Through its partnership with Giant, EA Change:

• Operates with confidence in the compliance of all IR35 payroll processes.
• Reduces administrative workload through efficient query handling.
• Benefits from flexibility in commercial terms to suit business needs.
• Gains valuable insight into regulatory changes through tailored webinars.

Why Giant

Giant’s mix of compliance knowledge, responsive service and commercial flexibility makes them a trusted payroll partner for EA Change. The combination of dedicated account management and market insight supports the agency in delivering a compliant experience to both clients and contractors.