A guide for starting an agency - excellent delivery and efficient operations

"All aspects of the Giant Finance+ services are perfect, and we certainly wouldn’t even look at another finance company" . "

Easily accessible technology

There is a plethora of technology available which is now more easily accessible and cheaper to access than ever before, gone is the need to develop in house even for a larger business and much can be paid for as a proportion of usage, reducing the need for upfront investment.

Tech can not only make your workflows easier, more efficient and can improve communication making sure remote staff to stay in touch and on top of their workload and importantly tech can support your marketing by giving you methods to automate email messages to support customer service.

The most successful recruiters identify tools (or better still partner with those that have those tools) that will help them to optimise everything they do to help revenue grow and keep up with new developments without a high price tag.

Geography is no longer an issue

In today’s connected world, you can recruit, and onboard people hundreds of miles away online meaning geography is no longer an issue. Whilst you may want to stick to one industry for focus, geography need not be a restriction.

Clients, candidates and jobs

These three elements make up the “eco-system”, that can make or break an agency. Simply put, your top revenue makers aren’t necessarily your most profitable clients. Top billing clients will usually receive the lion’s share of time, resource, and effort from an agency - the 80/20 rule.

Develop a deeper understanding of your clients and their contribution to your gross profit, allocate resource according to future opportunities, for example a client that’s investing in growth rather than entering a hiring freeze.

Good candidates have historically been hard to find but, even though the market may loosen over coming months, to attract the best you need to look and be the best. Investing in technology that digitally onboards workers and communicates with all seamlessly will reap benefits.

When you have secured a job or assignment you will want to fill it quickly, a strong CRM will help you find candidates skills as will access to a job board.

Have simple and fast processes

Process improvement isn’t just a buzz phrase for global businesses; it can make the difference for success or failure for smaller agencies too.

A good onboarding process, timesheet delivery can make you the provider of choice for workers and customers.

A strong billing system captures all of your income, not leaving hours and expenses unbilled or paying workers incorrectly.

Robust credit control and credit management processes ensure your invoices are paid accurately, on time and you avoid bad client debts.