Innotech Partners: Scaling contractor operations with expert CIS support

Introduction

Innotech Partners operates in fast-growing and technically demanding sectors, supplying skilled contractors to engineering, energy and sustainable technology projects. With plans to expand their contractor base well into triple figures during 2025–2026, the team needed a payroll partner capable of delivering speed, flexibility and industry-specific expertise.

By working with Giant, Innotech has found a partner who not only ensures compliance but also offers a level of customer care and accessibility that supports both the business and its contractors.

The challenge

Innotech works with a highly mobile contractor base, many of whom are engaged under the Construction Industry Scheme. For contractors new to this way of working, navigating CIS rules and requirements can be confusing. Without the right guidance, onboarding can be slow, payments can be delayed, and the candidate experience can suffer.

The business also wanted the flexibility to offer advance payments to contractors, ensuring they could be supported financially without waiting for client funds to clear.

The solution

Giant supports 99% of Innotech’s contractor population under our fully compliant CIS model, with the remaining workers engaged through our umbrella service when required. Our approach is built on responsive service, practical guidance and processes designed to meet the unique needs of Innotech’s sectors.

Key elements of the solution include:

Accessible and responsive customer care
Innotech’s team can always reach their Giant contacts quickly, ensuring queries are resolved without delay and decisions can be made faster.

Clear CIS guidance for contractors
We provide candidates with a dedicated CIS onboarding document, explaining the process in simple, accessible language so they understand exactly how they will be engaged and paid.

Advance payment flexibility
By offering advance payments where appropriate, we help Innotech attract and retain talent by giving contractors the financial flexibility they need.

The results

Through our partnership, Innotech has been able to:

• Onboard new contractors quickly and with minimal confusion
• Give candidates clear, accessible information about CIS and how it works
• Offer flexible payment options that improve contractor satisfaction
• Focus on growing their contractor base without being slowed down by administrative processes

Giant’s combination of compliance expertise, responsive service and sector understanding has positioned us as a trusted partner in helping Innotech meet its ambitious growth goals.

Why Giant

Giant’s experience in CIS administration, combined with a hands-on approach to contractor care, has given Innotech the tools to scale effectively in competitive markets. The ability to guide contractors through complex payroll processes while delivering flexibility and support has strengthened their workforce and improved retention.