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Enhancing onboarding with new system and processes

ScreeningCase Study • Nov 13, 2023 12:01:21 PM • Written by: Holly Spiers


Marlborough is a rapidly growing investment group that manages more than £111 billion for over 200,000 clients and employs some of the UK’s most respected fund managers. The group has its headquarters in Bolton and offices in London, Staffordshire, Guernsey, and Dublin. The companies in the group – Marlborough, Marlborough International, Investment Fund Services Limited (IFSL), IFSL Administration, and IFSL International – employ more than 240 people.

Marlborough’s success has been built on a reputation for excellence in active fund management, with the group leading the way in industry expertise, service quality, product understanding, and added value for our investors. As we continue with our ambitious growth plans, we are looking for talented financial services professionals who share our values and can help us ensure they remain at the heart of the business. That means putting our investors at the forefront of everything we do and constantly striving for excellence in the service we deliver.

Marlborough had been working with another employee background checking provider prior to making the move to Giant. The previous provider’s account management was often slow to respond when Marlborough needed help or support resulting in delays to the screening process. The unnecessary delays impacted the candidate’s applications getting completed which created a negative candidate journey. Marlborough experienced further frustrations with the previous provider's client support not offering sufficient answers to questions or change requests relating to the types of checks required for regulated roles within the business. Following repeated issues with their account and invoicing, Marlborough decided it was time to partner with a trusted outsourced provider they could rely on to deliver a fully managed and professional service.


By partnering with Giant, we have removed the issues we experienced with our previous provider which has resulted in a far superior service & solution. Since implementing the system and the correct processes for us, Giant has enhanced the onboarding experience of people joining our business. Giant have worked with us to build comprehensive background checking packages that not only reduce the administrative burden on the HR teams but support us to complete checks in line with FCA procedures for SM & CR. The client support and account management has been excellent and the response times to any queries are swift.

Partnering with Giant has offered the right level of human interaction supported by great technology backed by a fully managed service we can rely on for all our employee screening requirements. The implementation was simple, and the system has been easy to use, essentially the decision to work with Giant has been a huge success


"Since implementing the system and the correct processes for us, Giant have enhanced the onboarding experience of people joining our business."



Holly Spiers

Group Marketing Manager