Welcome to this insightful webinar recap on the considerations for Managed Service Providers (MSPs) when reviewing their screening services. In this recap, we'll take you through the key discussions and insights presented during the webinar, featuring Mat Armstrong, CEO of Giant Screening, and Dan, the Group Sales Director at Giant, along with Mel Forbes, Managing Director of APSCo OutSource.
"This webinar offered a deep dive into the world of Vendor-neutral MSP screening services, providing valuable insights, expert perspectives, and practical tips for Vendor-neutral MSP looking to optimise their screening processes."
Key Topics Discussed:
1. Different types of onboarding and pre-employment check models for Vendor-neutral MSP:
Mat Armstrong began by outlining the various models available for Vendor-neutral MSP to manage onboarding and pre-employment checks, along with their benefits and drawbacks:
In-house: Vendor-neutral MSP conduct background checks themselves, offering more control but requiring specialised staff and resources, potentially being time-consuming and expensive.
managed services: Vendor-neutral MSP partner with third-party providers, offering cost-effectiveness and expertise but with less control over the process.
as-a-service: Vendor-neutral MSP use cloud-based platforms for scalability, cost-effectiveness, and up-to-date technology.
hybrid: A blend of in-house and managed services, providing more control than as-a-service but potentially being more complex.
When choosing a model, consider compliance, accuracy, turnaround time, customer service, industry-specific regulations, budget, and specific client needs.
2. The role of recruitment suppliers
Dan spoke about how Vendor-neutral MSP sometimes delegate screening tasks to recruitment suppliers, which can lead to inconsistencies in the candidate experience, inaccuracies, and additional auditing for the Vendor-neutral MSP. He emphasised the benefits of centralising screening with a single provider to streamline the onboarding process, improve accountability, and reduce time-to-hire.
3. conducting global background checks:
Taking a look now at screening at a global scale, what are the key benefits of conducting global background checks and what are the biggest challenges that businesses face when try to deliver this globally?
Benefits:
Increased safety and security: Global screening can help protect employers from hiring candidates with a history of criminal activity or who have been convicted of fraud or other financial crimes.
Reduced risk of liability: Global screening can help to protect employers from legal liability if they hire a candidate who later engages in misconduct.
Improved decision-making: Global screening can provide employers with more information about candidates, which can help them to make better hiring decisions.
Enhanced reputation: Employers who conduct global screening can demonstrate to their employees, customers, and other stakeholders that they are committed to hiring the best and brightest candidates, regardless of their location.
Challenges:
Transient workforce
Legal and regulatory compliance: Legal and regulatory compliance: Employers need to make sure that they comply with the laws and regulations governing background checks in the countries where they are hiring candidates.
Language barriers: Employers may need to translate background check reports into multiple languages.
Cost and time: Global screening can be more expensive than conducting background checks in a single country and they can take longer than conducting background checks in a single country.
Dan mentioned that global talent shortages are driving searches further afield, emphasising the importance of staying updated on legislation changes and the role of screening in international contractor management.
4. Achieving speed and managing costs in screening programs:
Mat highlighted that efficiency can be achieved through process improvements, technology, and automation. Depending on the model you choose for delivery you need to ensure that you have the right partner, sometimes volume or bundle discounts can be obtained.
5. the future of screening:
Mat shared his views on the future of screening, including innovations and technologies like blockchain, passport checks, additional data sources, true automation, and AI, which have the potential to revolutionize the background screening industry.
audience questions
We ended the session with a very full Q&A session, in which Dan and Mat provided valuable insights into these questions. We will share an FAQ document with our answers in the coming weeks.
In closing, the webinar offered a deep dive into the world of Vendor-neutral MSP screening services, providing valuable insights, expert perspectives, and practical tips for Vendor-neutral MSP looking to optimise their screening processes. With the rapidly evolving screening landscape, embracing innovative technologies and effective partnerships will be crucial for Vendor-neutral MSP to stay competitive and ensure efficient and reliable screening services for their clients.
