Giant Umbrella case study - PSG Services

Introduction

PSG Services Ltd provides expert survey, planning, and administration services across the telecommunications sector. With a steady flow of contractor engagements, PSG needed a reliable umbrella partner that could deliver fast onboarding, ongoing compliance support, and a transparent payroll process, without creating administrative strain.

Giant’s umbrella service offered the clarity, responsiveness, and protection PSG required, making it easier to manage their workforce while keeping both contractors and internal teams informed and supported

The challenge

PSG turned to Giant to support their contractor workforce through our fully compliant umbrella solution. The service was designed around PSG’s priorities of speed, transparency, and peace of mind.

Here’s how we delivered:

Quick and simple onboarding
Contractors were onboarded efficiently, with PSG was kept fully informed of progress from start to finish. This reduced delays and ensured a smooth start for each worker.

Dedicated account management
With a direct point of contact, PSG had regular communication and ongoing support to proactively address any queries or issues as they arose.

Legislation updates and expert insight
Giant kept PSG up to date with clear and precise information about upcoming changes in employment legislation, helping them stay ahead of compliance requirements.

Built-in insurance protection
Essential cover, including Public Liability, Professional Indemnity, and Employers’ Liability, provided additional assurance for both PSG and their contractors.

The solution

Matchtech partnered with Giant to manage its umbrella and CIS contractor population, with full IR35 fee-payer support built in. From the outset, the focus was on providing a service that matched the fast-moving pace of infrastructure recruitment – responsive, compliant, and personal. 

• Fully compliant umbrella and CIS services

Ensuring Matchtech’s contractors were engaged correctly under current off payroll working rules, with no risk to the agency’s compliance or reputation. 

• Dedicated account management

A direct point of contact who understands the unique challenges of the infrastructure sector and responds quickly when the team needs answers. 

• Efficient onboarding and ongoing support

Smooth and timely worker onboarding, backed by clear communication, real-time updates, and consistent experience for all contractors. 

• Expert advice and value-added tools

Quick access to professional guidance on contractor issues, along with helpful tools such as fast turnaround scorecards to simplify internal processes. 

Together, these elements delivered a dependable solution that helped Matchtech reduce administrative friction, strengthen contractor relationships, and stay ahead of compliance challenges. 

The results

With Giant’s support, PSG Services Ltd has been able to:

• Onboard workers with speed and confidence
• Keep contractors informed through timely, detailed payslips
• Ensure accurate and punctual payments
• Remain fully aligned with legal and insurance requirements
• Build trust through clear communication and ongoing support

This partnership has allowed PSG to focus on delivering critical telecoms services, knowing their contractors are supported by a trusted and professional provider.

Why Giant

Giant’s commitment to service, efficiency, and compliance has made a real difference for the Matchtech team. Our ability to combine deep regulatory knowledge with friendly, responsive support has positioned us as one of their go-to partner's for their contractor operations.